Terms and Conditions

1. Introduction

These terms and conditions govern the use of life gracious’s home cook and meal services. By accessing or using our services, you agree to comply with and be bound by these terms.

2. Service Description

[Life gracious] provides home cook and meal services, delivering freshly prepared meals to customers' homes. Our services include [Home cook services, meal services, laundry services, café, canteen , etc.].

3. Ordering and Payment

a. Order Placement: Customers can place orders through our website or other designated platforms through call.
b. Payment: Payment is due at the time of order placement. We accept [online and cash]. Orders will only be processed upon receipt of payment.

4. Delivery

a. Delivery Areas: We deliver to specified areas.(New Gurgaon and Vasant kunj delhi ,Customers are responsible for providing accurate delivery information.
b. Delivery Schedule: Delivery times and dates are specified during the ordering process. While we make every effort to adhere to the schedule, unforeseen circumstances may cause delays.

5. Cancellations and Refunds

a. Cancellations: Customers can cancel an order up to [for lunch till morning 7 am and for dinner till 1 pm] before the scheduled delivery. Cancellations after this time may not be eligible for a refund.
b. Refunds: Refunds are issued at our discretion and may be subject to a processing fee. Refunds will not be provided for orders already in the preparation or delivery process, also for home cook services refund will be initiate only in fail to deliver services from life gracious.

6. Food Safety

a. Allergies: Customers are responsible for informing us of any allergies or dietary restrictions. While we take precautions, we cannot guarantee the absence of allergens.
b. Food Storage: Customers are advised to follow provided instructions for proper food storage and consumption.

7. Privacy Policy

a. Personal Information: We collect and use customer information in accordance with our privacy policy. By using our services, you consent to the collection and use of your personal information.

8. Limitation of Liability

Life Gracious is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

9. Changes to Terms and Conditions

Life gracious reserves the right to modify these terms and conditions at any time. Customers will be notified of any changes, and continued use of our services constitutes acceptance of the modified terms.

10. Contact Information

For questions or concerns regarding these terms and conditions, please contact us at
9045047107 / 9910698724 / 9999305375 / 8800195395

Dispatch and Shipment Policy

1. Delivery Process

a. Dispatch Notification: Customers will receive a dispatch notification once their order has been prepared and is out for delivery. This notification will include relevant details such as expected delivery time and any tracking information.

b. Delivery Window: We strive to deliver orders within the specified delivery window chosen by the customer during the ordering process.

2. Delivery Areas

a. Service Areas: Our delivery services cover specific areas, as outlined during the ordering process. Customers are responsible for providing accurate delivery addresses within these designated areas.

3. Delivery Times

a. Scheduled Delivery: Customers can choose from available delivery slots during the ordering process. While we make every effort to adhere to the schedule, unforeseen circumstances may cause delays.

b. Late Deliveries: In the event of a delay, we will communicate with the customer to provide updates and revised delivery times.

4. Contactless Delivery

a. Contactless Option: To prioritize safety, our default delivery method is contactless. Our delivery personnel will leave the order at the designated delivery point without direct interaction with the customer.

5. Customer Availability

a. Customer Responsibility: Customers are responsible for ensuring someone is available to receive the delivery during the chosen delivery window. If delivery is not possible due to customer unavailability, additional charges may apply for re-delivery attempts.

6. Special Instructions

a. Customer Requests: We strive to accommodate special delivery requests whenever possible. Customers can include specific instructions during the ordering process, and we will do our best to fulfill them.

7. Communication

a. Delivery Updates: Customers will receive timely updates regarding the status of their delivery. This may include notifications for order preparation, dispatch, and estimated arrival times.

8. Delivery Issues

a. Damaged or Missing Items: In the rare event of damaged or missing items, customers are encouraged to contact us immediately for resolution. We will review the issue and take appropriate action.

9. Cancellation and Refunds

a. Cancellation: Once an order is dispatched, cancellation may not be possible. Please refer to the Cancellation and Refund section in our general Terms and Conditions for more details.